Additional Guidelines

Important information about refunds, cancellations, and policies.

Refunds

ROOPHTOP Data Protection Policy outlines how we handle personal data. This platform is powered by Hi-Rising. Re-inventing the approach to sharing by implementing peer-to-peer rental.

For Domestic Booking

Car Reservation

Cancellation of car reservation initiated over 24 hours of pick-up would receive full refunds for the applicable booking. Cancellations made after 24 hours would be reviewed to determine how many days are eligible for refund.

Domestic guests would be marked as no shows after 10 hours of scheduled time. Also, driver's who show up without a driver's license or an invalid license are marked as no-shows.

Guest House or Hotel Reservation

Refunds are issued for all cancellation initiated over 24 hours to check-in unless otherwise stated by the guidelines of the applicable owner or business. Please read carefully the specific guidelines of the owner or company before cancellation.

For any cancellations made due to uncleanliness of the place or safety concerns would be fully refunded after reviewing the evidence presented.